Various Handsets Print

This guide shows how to set up SIP presence, how to monitor another extension, and how to publish presence on commonly used handsets supporting such features.

Overview

The SIP Presence feature allows users to view the state of other users belonging to the same client. To benefit from this feature, you must use a telephone with SIP presence/BLF support.

You can monitor the state of one or several extensions by means of a series of special settings in the phone interface.

To identify the users that you would like to monitor, use the full extension number. For example, if you want to monitor extension  12340001  then you must fill in  12340001  as the monitored extension number.

Presence Types by Content

Dialog (BLF)

• Snom
• Grandstream
• Thomson
• Aastra
• Linksys

Presence

• X-lite/EyeBeam/Bria (pidf)
• Polycom phones (xpidf)

An extension can publish its presence in any format, whereas the monitoring extension can subscribe for the presence status in any of the supported formats as well.

Presence types by publishing mode

Published by the server - The presence of each monitored extension is published by the server by default.

If you are monitoring an extension with the published server presence enabled, you will be aware of its state even if the phone doesn't publish its presence.

Based on actual call events, the server decides which state of the monitored extension gets published to you.

Published by the phone

Some phones choose to publish their own presence and you may choose to rely on it, rather than on the info generated by the server.

In this case, the phone used by the monitored extension must be able to send PUBLISH requests to publish its presence.

If this phone does not support presence publishing or its user does not wish to publish their presence, then you will not be able to monitor this extension.

Nevertheless, the extension state that gets communicated to you may not be the actual state of the extension (for example, the phone may be online, but the user may decide to publish its state as offline).

For more information on the particular use of this feature on your telephone, view your phone user manual.

In order to activate this feature on the server you must follow the next steps:

1. In the control panel, select the extension to publish its own presence.
2. Next, go to Extension Management > Provisioning and SIP page.
3. Select the Extension publishes its own state option.

Snom

Snom 300/320/360/370

To set up SIP presence on Snom 300/320/360/370, follow the steps below:

1. Log in to the Web Configuration Menu.
2. Click on Setup  >  Function Keys  >  Choose one of the Sx keys.
3. Pick the context associated to your account from the Context drop-down list.
4. Pick BLF (if this option is not available, select Extension or Destination) from the Type drop-down list.
5. Enter the extension number you would like to monitor in the Number field.
6. Press the Save button to save your settings.
7. In the end, reboot the phone.

The LED near the function key that has been set up will display the following behaviour, depending on the state of the monitored extension:

Grandstream GXP20xx

Grandstream GXP20xx supports presence watching and also has the ability to publish its presence.

To monitor an extension using SIP presence on Grandstream GXP20xx, follow the steps below:

1. Log in to the Web Configuration Menu of the handset.
2. Click on Basic Settings.
3. Then choose the desired Multipurpose Key.
4. Click on Key Mode and choose the Asterisk BLF option from the drop-down list.
5. Click on Account and choose the account number corresponding to your extension from the drop-down list.
6. Enter the Name and extension number for the user you would like to monitor.
7. Click the Update button to save your settings.
8. In the end, reboot the phone.

The LED that has been set up will display the following behaviour, depending on the state of the monitored extension:

To publish the presence of your own extension, follow the steps below:

1. Log in to the Web Configuration Menu of the handset.
2. Click on the TAB corresponding to your account.
3. Find the PUBLISH for Presence option, and set it to Yes.
4. Click the Update button to save your settings.
5. In the end, reboot the phone.

Thomson ST2030

To set up SIP presence on Thomson ST2030, follow these steps:

1. Log in to the Web Configuration Menu.
2. Click on Advanced  >  Voice Settings  >  Advanced  >  Locate the Multiline drop-down list.
3. Change the Multiline value to lower than ten, depending on how many line buttons you want (how many people you can put on hold and still get another call) and how many BLFs you want. For example, choose 5 - leaving the left set of five buttons for lines, and the right set of buttons for BLF's. Later in this guide, we'll refer to the number you chose as x.
4. Click the Apply button in the lower right corner and ignore the subsequent warning message reading that it might be necessary to reboot the phone at this point.
5. Click on Advanced  >  Voice Settings  >  Advanced  >  Call Feature  >  Function Key Table.
6. Do not fill in the first x Function Keys that you chose earlier (x is the value for Multiline).
7. Select the Supervised Line value from the Type drop-down list for Function Key no x+1.
8. Insert the extension number you would like to monitor in the Destination field on the right.
9. If you want to monitor more that one account, do the same for Function Key no x+2, x+3 etc (until the end of the table).
10. In the end, reboot the phone.

The LED that has been set up will display the following behaviour, depending on the state of the monitored extension:

Aastra

Astra 480i/480i CT

To set up SIP presence on these Aastra phones, follow the steps below:

1. Log in to the Web Configuration Menu.
2. Click Operation > Softkeys and XML.
3. Select a softkey to configure.
4. In the Type field, select BLF.
5. In the Label field, enter the name of the person whose extension you are monitoring.
6. In the Value field, enter the extension you want to monitor.
7. Make sure the Idle, Connected, Incoming, and Outgoing checkboxes are ticked.
8. In the Line field, select the line number corresponding to your extension.
9. Click Save Settings to save your changes.
10. In the end, reboot the phone.

The busy and idle indicators will appear on the IP phone screen display next to the softkey programmed for BLF functionality. The indicators will display the following behaviour, depending on the state of the monitored extension:

1. If the extension is idle, an icon with the handset on-hook will be displayed next to the BLF softkey.
2. If the extension is in use, a small telephone icon with the handset off-hook will be displayed.

Astra 6753i/9133i

To set up SIP presence on these Aastra phones, follow the steps below:

1. Log in to the Web Configuration Menu.
2. Click Operation > Programmable Keys.
3. Select a programmable key to configure.
4. In the Type field, select BLF.
5. In the Value field, enter the extension you want to monitor.
6. In the Line field, select the line number corresponding to your extension.
7. Click Save Settings to save your changes.
8. In the end, reboot the phone.

The LEDs next to each BLF programmable key will display the following behaviour, depending on the state of the monitored extension:

Linksys phones

Linksys 942

Software Version needs to be 6.1.3(a) or higher.

To set up SIP presence on Linksys SPA942, follow these steps:

1. Log in to the Web Configuration Menu.
2. Click Admin  >  Advanced  >  Phone.
3. scroll down and look for Line Key Extended Function under the Line Key 4 section.
4. Select Asterisk from the Server Type drop-down list.
5. For each extension or user that you want to monitor using the SPA942, you must setup a separate configuration in one of the Line Key fields:

   Change the Extension to Disabled.

   Enter a Short Name; it will appear as the text next to the button on the phone.

   Change Share Call Appearance to shared.

   In the Extended Function field, you must enter the line:fnc=blf;sub=monitored_namein which you need to replace the monitored_extension, your_server_ip (the ip/hostname of our voice servers) and monitored_name fields with your custom values.

   For example, if you want to monitor John Smith's extension no. 12340001, on our voice servers with the IP address 192.168.100.1, you should enter the following line:

   fnc=blf;sub=12340001@192.168.100.1;nme=JohnS
6. Click Submit.
7. In the end, reboot the phone.

The LED that has been set up will display the following behaviour, depending on the state of the monitored extension:

• 1. If the extension is idle, the LED will turn GREEN.
  2. If the extension is in use, the LED will turn RED.
  3. If the extension is ringing, the led will turn RED and will blink.

Linksys 962 or 932

The presence feature is available only for Linksys SPA962 with the SPA932 programmable buttons.

Linksys SPA962

To set up SIP presence on Linksys SPA962, follow the steps below:

1. Log in to the Web Configuration Menu.
2. Click Admin  >  Advanced  >  SPA932. If you do not see the SPA932 tab, check your firmware version and upgrade, if necessary.
3. Select Yes from the Unit 1 Enable drop-down list. If you have installed two SPA932 units, also select yes from the Unit 2 Enable drop-down list.
4. Then, select Asterisk from the Server Type drop-down list.
5. Select No from the Test Mode Enable drop-down list.
6. For each extension or user that you want to monitor using the SPA932, you must enter a configuration script in one of the key fields.

   The configuration script consists in the line:  fnc=blf;sub=monitored_name where you need to replace the monitored_extension, your_server_ip (the ip/hostname of our voice servers) and monitored_name fields with your custom values.

   For example, if you want to monitor John Smith's extension no 12340001, on our voice servers with the IP address 192.168.100.1, you should enter the following line:

   fnc=blf;sub=12340001@192.168.100.1;usr=12340001@192.168.100.1;nme=John Smith

7. Then click Submit.
8. In the end, reboot the phone.

The LED that has been set up will display the following behaviour, depending on the state of the monitored extension:

• 1. If the extension is idle, the LED will turn GREEN.
  2. If the extension is in use, the LED will turn RED.
  3. If the extension is ringing, the LED will turn RED and will blink.

Yealink

Yealink T22P

To enable presence watching, follow the steps below:

1. Log in to the web configuration menu.
2. Go to Phone  >  DSS key.
3. choose one line you want to use to monitor another one.
4. In the Type field, select BLF.
5. enter the number you want to monitor in the Value field.
6. In the Line field, select a line for which you wish to apply this key.
7. Press the Confirm key.