All of the following functions apply only to active conversation calls. Note that an extension can only use the call transfer features if it has the "Extension is Multi-user Aware" permission enabled in the VoIP Server Control Panel.
Transfer Calls
#1FORWARD_NUMBER
Transfer the conversation to extension number FORWARD_NUMBER
When you are involved in a phone conversation, you can press #1 followed by an extension number, or FORWARD_NUMBER, in order to transfer the conversation to a new extension.
Note that the call can also be transferred to a number outside our system.
*2FORWARD_NUMBER
Put caller on hold, then transfer them to an extension number
Consider this ...
There are two colleagues working in a support team and a call arrives on the extension belonging to colleague No.1.
He's unable to solve the caller's problem, but remembers that colleague No.2 solved a similar problem last week.
If he dials *2 followed by his colleague's extension number, his call will be put on hold; then a new call will be automatically placed to his colleague's number.
Colleague no.2 answers the call and Colleague no.1 explains the problem, asks her to take care of it and hangs up.
Colleague no.2 will automatically be connected to the caller that was placed on hold.
When you are involved in a phone conversation, you can press *2 followed by an extension number FORWARD_NUMBER. The call will automatically be put on hold and the system will place another call to the extension FORWARD_NUMBER.
If the FORWARD_NUMBER extension does not answer, the call is transferred back to your extension.
If the FORWARD_NUMBER extension answers, you can communicate with the extension user, then when you hang up, the call that was previously put on hold will be automatically transferred to FORWARD_NUMBER.
Remember, the call can also be transferred to a number outside our system, eg, to a number on the PSTN.
