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log into the Reseller Zone
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from the Dashboard, find the Quick Login button for your customer's hosted PBX service and click Login to VoIP Control Panel
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once logged into the control panel, click into the extension to be edited, then click the Phone Terminal Setup icon
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scroll down to the Voicemail section, enter a new PIN for the voice mailbox (between 3 and 5 digits), then scroll down and OK
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log out of the control panel, then contact your customer to inform them of their new voicemail PIN
